Final week I booked an Uber from our favorite pub to my dwelling in north London – a visit of 1.75 miles I’ve taken a number of hundred occasions.
I used to be using with two buddies whom I commonly drop off on the way in which. I requested the motive force to make use of my most popular route, he refused and a row ensued, to the purpose the place he ejected us from the cab within the rain.
The following day, I acquired a receipt for £332 – the journey’s price. The cash had been taken from my checking account.
It appears the motive force had run his meter for 16 hours and 27 minutes.
I’ve tried all the pieces to influence Uber that one thing is incorrect. After 1hr 20mins on the cellphone, it merely minimize me off, and the corporate doesn’t seem to have any system that may choose up such an absurd invoice.
AG, London
Leaving apart the query of whether or not you wish to get right into a row with drivers over their route, I agree it is extremely odd that Uber’s techniques didn’t choose up this apparent error.
The journey is clearly proven on the app as taking 16 hours however exhibits a shortish route throughout London.
You aren’t the primary reader to complain that Uber’s buyer providers are impenetrable.
Uber says: “We’re sorry that the person had such a poor expertise. On account of a technical error with the journey, which we’re investigating, the person was overcharged, and we now have been in contact to refund the journey.”
And at last…
LT writes to reward easyJet which has cancelled her flights to Bodrum in Turkey on the finish of July. Inside 5 days of her asking for a full refund, she says the cash was in her checking account. We’ll overlook the truth that this was the airline’s obligation. Many passengers are nonetheless ready for refunds from different airways and journey brokers from final yr.
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