Santander has apologised for a “technical drawback” which left some prospects unable to make funds on-line or purchase meals on the grocery store on Saturday.
Clients have reported issues with the financial institution’s phone, department, on-line and card providers.
Client organisation Which? mentioned some folks had reported not with the ability to make funds for a number of hours.
The financial institution has suggested prospects they will entry money from different banks’ ATMs.
A press release on the financial institution’s web site mentioned: “We’re sorry a technical drawback remains to be affecting our providers.”
“If you happen to need assistance, a few of our branches will probably be open till 6pm right this moment and between 10am to 12pm on Sunday. Money is offered at different banks’ ATMs. Please test again right here for additional updates.”
It additionally tweeted: “We’re sorry {that a} technical drawback is affecting our providers, our groups are working exhausting to repair it.”
Gareth Shaw, head of cash at Which? mentioned: “These technical points will probably be inflicting stress for a lot of Santander prospects – with folks reporting that they’ve been unable to make on-line funds or in some instances buy meals of their native grocery store.
“Clients can incur fines, penalties and costs after they’re not capable of entry their funds, so the financial institution should provide compensation to all those that have been impacted on this method.
“These issues display why it’s important that banks make investments to make sure their programs are as much as the duty of defending their prospects’ accounts and sustaining the providers they depend on.”
It’s unclear what number of prospects are affected.
A spokesperson mentioned: “Our key providers are recovering and coming again on stream. We proceed to work on full restoration by the tip of the day. We sincerely apologise for any inconvenience prompted. Nobody needs to be out of pocket and from Monday we’ll make out there through our web site and social media channels how impacted prospects could make a declare.”
Source link
