American Categorical introduced the growth of its Digital Receipts initiative this week, offering shoppers with extra detailed info on Amazon purchases.
The bank card large initially rolled out the Digital Receipts characteristic in February, giving all card holders within the US extra details about the issues they purchased from sure retailers, together with retailer identify, emblem, order quantity, date of order, gadgets bought, particulars of value and service provider description.
Now, American Categorical will do the identical for Amazon purchases, offering order numbers and supply particulars.
Ramesh Devaraj, vice chairman of worldwide service provider processing and coverage at American Categorical, defined that the corporate commissioned quite a lot of surveys that discovered shoppers are purchasing on-line greater than ever and wish digital receipts, with 81% saying it could assist them differentiate between fraudulent prices and legit ones.
Greater than 71% mentioned it could make them much less more likely to dispute prices and 75% mentioned it could enhance their buyer expertise. Practically 80% of retailers surveyed additionally mentioned offering digital receipts would enhance buyer expertise and would permit them to “keep away from pointless disputes and chargebacks.”
“We all know our clients worth transparency and depend on us to introduce new services that make their lives simpler,” Devaraj mentioned.
“With this in thoughts, we rolled out Digital Receipts with a choose group of Retailers earlier this yr and are excited to proceed to evolve the product in the present day with Amazon. Digital Receipts is among the some ways we’re evolving to help with our clients’ altering wants and we’re excited to proceed constructing on this progress and develop to extra Retailers sooner or later.”
The corporate mentioned the characteristic is a component of a bigger partnership with Verifi. Shoppers searching for digital receipts for Amazon purchases can be despatched to the AmericanExpress.com web site or the Amex cellular app.
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